> ## Documentation Index
> Fetch the complete documentation index at: https://pentest-tools.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel and refunds

> Cancellation process and refund policy

## Canceling your subscription

Canceling your subscription is effectively a **downgrade to the Free plan**. The change takes effect at the end of your current billing period.

<Info>
  **AWS Marketplace customers**: If you purchased through AWS Marketplace, you must cancel through AWS. See [Managing AWS subscriptions](/account-billing/billing/payment-methods#aws-marketplace).
</Info>

<Info>
  **Custom plan customers**: If you have a custom or enterprise plan, contact our support team to cancel.
</Info>

### How to cancel

<Steps>
  <Step title="Go to your active plan">
    Navigate to **My Account > Active plan**.
  </Step>

  <Step title="Click Change plan">
    Click the **Change plan** button to open the plan selection page.
  </Step>

  <Step title="Click Cancel subscription">
    At the bottom of the plan selection page, click **Cancel subscription**.
  </Step>

  <Step title="Provide feedback">
    Optionally tell us why you're leaving.
  </Step>

  <Step title="Confirm cancellation">
    Confirm to complete the cancellation.
  </Step>
</Steps>

### What happens after cancellation

| Timing                          | What happens                                       |
| ------------------------------- | -------------------------------------------------- |
| **Immediately**                 | Subscription marked as canceled, no future charges |
| **Until end of billing period** | Full access to your current plan features          |
| **At end of billing period**    | Account reverts to Free plan                       |

<Note>
  Your subscription remains fully active until the end of your current billing period. You can continue using all paid features until then.
</Note>

## What changes on the Free plan

When your subscription ends, your account reverts to the Free plan with reduced capabilities:

| Feature                | Paid plans          | Free plan               |
| ---------------------- | ------------------- | ----------------------- |
| Scan depth             | Light, Deep, Custom | Light only              |
| API access             | ✓                   | ✗                       |
| Pentest robots         | ✓                   | ✗                       |
| Multiple workspaces    | ✓                   | ✗                       |
| Team members           | ✓                   | ✗                       |
| Scheduled scans        | ✓                   | Weekly and monthly only |
| Custom wordlists       | ✓                   | ✗                       |
| Authenticated scanning | ✓ (WebNetSec+)      | ✗                       |
| Exploitation tools     | ✓ (Pentest Suite)   | ✗                       |
| Scan data retention    | Unlimited           | 30 days                 |

<Warning>
  Scheduled scans using daily, no-repeat, quarterly, or yearly frequencies will be disabled when your subscription ends. Weekly and monthly scheduled scans continue to work on the Free plan.
</Warning>

## Your data after cancellation

### Data is retained

When you cancel, **your data is not automatically deleted**:

* Existing scans, findings, and reports remain accessible
* Assets and workspaces are preserved
* You can still log in and view your data

However, on the Free plan:

* Scan data is retained for **30 days** by default
* You cannot run Deep or Custom scans
* Some features become inaccessible

### Reactivating your subscription

You can resubscribe at any time:

1. Log into your account
2. Go to **My Account > Active plan**
3. Choose a plan and complete payment
4. Full access is restored immediately

## Refund policy

We offer a **limited refund policy** for first-time subscribers. If the platform doesn't meet your needs, you can request a refund under specific conditions.

### Eligibility

Refunds are available **only** under these conditions:

* **First payment only**: Refunds apply only to the first payment made per account
* **Within 10 days**: You must request a refund within 10 days of your first payment
* **Cancel first**: You must cancel your subscription before requesting a refund
* **First month only**: If your subscription continues into the second month, you are no longer eligible

<Warning>
  Once a refund is processed, your account will be **closed automatically** and all associated data will be **permanently deleted**. Export any data you need before requesting a refund.
</Warning>

### Not eligible for refund

* Requests made after 10 days from first payment
* Second or subsequent payments
* Accounts that already received a refund
* Remaining time in your billing cycle (no partial refunds)
* Downgrades (difference is not refunded)

### Requesting a refund

<Steps>
  <Step title="Cancel your subscription">
    First, [cancel your subscription](#how-to-cancel).
  </Step>

  <Step title="Contact support">
    Reach out to our support team through one of these channels:

    * **In-app chat**: Click the chat icon in the bottom right corner
    * **Email**: Send your request to [support@pentest-tools.com](mailto:support@pentest-tools.com)
    * **Contact form**: Submit via [pentest-tools.com/contact](https://pentest-tools.com/contact)
  </Step>

  <Step title="Provide details">
    Include your account email and reason for the refund.
  </Step>

  <Step title="Processing">
    Allow a few business days for the refunded amount to appear, depending on your payment provider.
  </Step>
</Steps>

## Related topics

* [Change plan](/account-billing/billing/change-plan): Upgrade or downgrade instead of canceling
* [Payment methods](/account-billing/billing/payment-methods): Manage payment methods
* [Plan overview](/account-billing/plans-and-limits/plan-overview): Compare subscription plans