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Canceling your subscription

Canceling your subscription is effectively a downgrade to the Free plan. The change takes effect at the end of your current billing period.
AWS Marketplace customers: If you purchased through AWS Marketplace, you must cancel through AWS. See Managing AWS subscriptions.
Custom plan customers: If you have a custom or enterprise plan, contact our support team to cancel.

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How to cancel

1

Go to your active plan

Navigate to My Account > Active plan.
2

Click Change plan

Click the Change plan button to open the plan selection page.
3

Click Cancel subscription

At the bottom of the plan selection page, click Cancel subscription.
4

Provide feedback

Optionally tell us why you’re leaving.
5

Confirm cancellation

Confirm to complete the cancellation.

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What happens after cancellation

Your subscription remains fully active until the end of your current billing period. You can continue using all paid features until then.

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What changes on the Free plan

When your subscription ends, your account reverts to the Free plan with reduced capabilities:
Scheduled scans using daily, no-repeat, quarterly, or yearly frequencies will be disabled when your subscription ends. Weekly and monthly scheduled scans continue to work on the Free plan.

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Your data after cancellation

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Data is retained

When you cancel, your data is not automatically deleted:
  • Existing scans, findings, and reports remain accessible
  • Assets and workspaces are preserved
  • You can still log in and view your data
However, on the Free plan:
  • Scan data is retained for 30 days by default
  • You cannot run Deep or Custom scans
  • Some features become inaccessible

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Reactivating your subscription

You can resubscribe at any time:
  1. Log into your account
  2. Go to My Account > Active plan
  3. Choose a plan and complete payment
  4. Full access is restored immediately

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Refund policy

We offer a limited refund policy for first-time subscribers. If the platform doesn’t meet your needs, you can request a refund under specific conditions.

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Eligibility

Refunds are available only under these conditions:
  • First payment only: Refunds apply only to the first payment made per account
  • Within 10 days: You must request a refund within 10 days of your first payment
  • Cancel first: You must cancel your subscription before requesting a refund
  • First month only: If your subscription continues into the second month, you are no longer eligible
Once a refund is processed, your account will be closed automatically and all associated data will be permanently deleted. Export any data you need before requesting a refund.

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Not eligible for refund

  • Requests made after 10 days from first payment
  • Second or subsequent payments
  • Accounts that already received a refund
  • Remaining time in your billing cycle (no partial refunds)
  • Downgrades (difference is not refunded)

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Requesting a refund

1

Cancel your subscription

First, cancel your subscription.
2

Contact support

Reach out to our support team through one of these channels:
3

Provide details

Include your account email and reason for the refund.
4

Processing

Allow a few business days for the refunded amount to appear, depending on your payment provider.