Canceling your subscription
Canceling your subscription is effectively a downgrade to the Free plan. The change takes effect at the end of your current billing period.AWS Marketplace customers: If you purchased through AWS Marketplace, you must cancel through AWS. See Managing AWS subscriptions.
Custom plan customers: If you have a custom or enterprise plan, contact our support team to cancel.
How to cancel
What happens after cancellation
| Timing | What happens |
|---|---|
| Immediately | Subscription marked as canceled, no future charges |
| Until end of billing period | Full access to your current plan features |
| At end of billing period | Account reverts to Free plan |
Your subscription remains fully active until the end of your current billing period. You can continue using all paid features until then.
What changes on the Free plan
When your subscription ends, your account reverts to the Free plan with reduced capabilities:| Feature | Paid plans | Free plan |
|---|---|---|
| Scan depth | Light, Deep, Custom | Light only |
| API access | ✓ | ✗ |
| Pentest robots | ✓ | ✗ |
| Multiple workspaces | ✓ | ✗ |
| Team members | ✓ | ✗ |
| Scheduled scans | ✓ | Weekly and monthly only |
| Custom wordlists | ✓ | ✗ |
| Authenticated scanning | ✓ (WebNetSec+) | ✗ |
| Exploitation tools | ✓ (Pentest Suite) | ✗ |
| Scan data retention | Unlimited | 30 days |
Your data after cancellation
Data is retained
When you cancel, your data is not automatically deleted:- Existing scans, findings, and reports remain accessible
- Assets and workspaces are preserved
- You can still log in and view your data
- Scan data is retained for 30 days by default
- You cannot run Deep or Custom scans
- Some features become inaccessible
Reactivating your subscription
You can resubscribe at any time:- Log into your account
- Go to My Account > Active plan
- Choose a plan and complete payment
- Full access is restored immediately
Refund policy
We offer a limited refund policy for first-time subscribers. If the platform doesn’t meet your needs, you can request a refund under specific conditions.Eligibility
Refunds are available only under these conditions:- First payment only: Refunds apply only to the first payment made per account
- Within 10 days: You must request a refund within 10 days of your first payment
- Cancel first: You must cancel your subscription before requesting a refund
- First month only: If your subscription continues into the second month, you are no longer eligible
Not eligible for refund
- Requests made after 10 days from first payment
- Second or subsequent payments
- Accounts that already received a refund
- Remaining time in your billing cycle (no partial refunds)
- Downgrades (difference is not refunded)
Requesting a refund
Cancel your subscription
First, cancel your subscription.
Contact support
Reach out to our support team through one of these channels:
- In-app chat: Click the chat icon in the bottom right corner
- Email: Send your request to support@pentest-tools.com
- Contact form: Submit via pentest-tools.com/contact
Related topics
- Change plan: Upgrade or downgrade instead of canceling
- Payment methods: Manage payment methods
- Plan overview: Compare subscription plans