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You can change your subscription plan, asset limit, or add-ons at any time from My Account > Active plan.
AWS Marketplace customers: If you purchased through AWS Marketplace, you must manage your subscription through AWS. See Managing AWS subscriptions.
Custom plan customers: If you have a custom or enterprise plan, contact our support team to make changes to your subscription.

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How changes are classified

Subscription changes are classified as upgrades or downgrades based on price, not features:
A change can be an “upgrade” even if you’re moving to a plan with fewer features. What matters is whether you’re paying more or less.Example: Moving from Pentest Suite with 5 assets to NetSec with 100 assets is classified as an upgrade because the NetSec 100-asset plan costs more than your current Pentest Suite 5-asset plan.

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Making changes

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Changing your plan

1

Go to your active plan

Navigate to My Account > Active plan.
2

Click Change plan

Click the Change plan button.
3

Select new plan and assets

Choose your new plan (NetSec, WebNetSec, or Pentest Suite) and asset tier.
4

Review and confirm

Review the pricing and changes, then confirm.

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Changing your asset limit

1

Go to your active plan

Navigate to My Account > Active plan.
2

Click Change asset limit

Click the Change asset limit button.
3

Select new asset tier

Choose your new asset tier.
4

Review and confirm

Review the pricing impact and confirm.

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Changing add-ons

See Add-ons for details on adding or removing VPN and White Label add-ons.

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Upgrades (paying more)

When your new subscription costs more than your current one:
  • Instant activation: New features, assets, or add-ons are available immediately
  • Prorated billing: You’re charged the difference for the remainder of your current billing period
  • Next renewal: Full new price applies at your next billing date
The platform calculates a prorated amount based on the days remaining in your billing cycle. You’ll see this amount before confirming the upgrade.

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Downgrades (paying less)

When your new subscription costs less than your current one:
  • Scheduled change: The downgrade takes effect at the end of your current billing cycle
  • No immediate refund: You continue using your current plan until the billing period ends
  • Current features remain: Full access to your current plan until the change takes effect

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Downgrade considerations

When the downgrade takes effect, you may lose access to features, assets, or capabilities. Review the impact before confirming.

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Canceling a scheduled downgrade

If you have a scheduled downgrade pending, you can cancel it before it takes effect:
  1. Go to My Account > Active plan
  2. Click Cancel scheduled changes
  3. Your subscription will continue at its current level

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Summary