Question 1

Is my data secure?

Accepted Answer

Data privacy is one of our utmost concerns. We keep your data encrypted into our database and we have multiple defense-in-depth mechanisms to protect it. Furthermore, the security is also strengthened by our hosting provider's measures. Please see Linode security.

Question 2

Who has access to my data?

Accepted Answer

The scan results and all your data are entirely yours and we do not sell it or give it to any third parties. You can also permanently delete all the scan results whenever you wish. Please see our Privacy Policy.

Question 3

Where is my data located?

Accepted Answer

All of your data is stored in the London (United Kingdom) datacenter of our hosting provider. Read more about this datacenter here: Linode London.

Question 4

How can I create an account?

Accepted Answer

First, you need to buy a subscription from our Pricing page. Then, an account is automatically created. You get an activation link via email to access your new account.

Question 5

Can I have a free trial of the platform?

Accepted Answer

We do not provide free trials. However, we offer near unlimited free scans to each visitor every day. This will allow you to test the Light version of the scanners. If you want to try the full capabilities of the platform, you can buy one of the packages, try the tools and if you are not happy with our platform, you can ask for a full refund within 10 days since your first payment.

Question 6

What if I forget to cancel the license before the renewal?

Accepted Answer

We do not provide refunds for renewals, but you can cancel your subscription at any time from your "My Account" page and you will still benefit from the full features of the platform until the end of the billing cycle. After your plan expires, yo will still have access to your past results but you will not be able to run new scans.

Question 7

Do I need an account for the free tools?

Accepted Answer

No, you don't need an account for the Light/Free version of the tools (at least not yet). Just go to the tool page and start scanning your systems for vulnerabilities. You have several free scans every day (renewed every 24 hours).

Question 8

Is the maximum number of targets per month or per year?

Accepted Answer

The maximum number of targets is per overall plan, you can have up to 5/50/500 targets at any given time (depending on your plan), but you can always delete old/unused targets to make space for new ones.

Question 9

What payment methods do you accept?

Accepted Answer

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies. We also accept payment through PayPal and Amazon, as well as checks, money orders, and wire transfers.

All payments are processed via FastSpring, which is under contract with PentestTools SRL to process orders and collect payments worldwide.

Can I switch between plans or cancel my subscription anytime later?

Which plan should I buy?

Question 10

Can I switch between plans or cancel my subscription anytime later?

Accepted Answer

Yes, you can change your plan (downgrade / upgrade) at any time, or cancel your subscription at any moment. Upgrade and downgrades are prorated.

Question 11

Which plan should I buy?

Accepted Answer

Choose a plan that best suits your business needs. Our plan options are a good fit for penetration testers, system administrators, web developers, or business owners. We recommend you start small and upgrade to a bigger plan if or when it’s necessary.

Question 12

What are the source IP addresses of the scans?

Accepted Answer

What are the source IP addresses of the scans?

You should whitelist the following FQDN: scanners.pentest-tools.com.

This hostname resolves to multiple IP addresses used by our scanning servers:

139.162.221.245
88.80.191.29
139.162.202.208
212.71.244.176
139.162.209.251
212.71.255.152
176.58.123.114
178.79.150.162
139.162.192.40
139.162.224.195
109.74.197.184
178.79.163.66
178.79.183.178
178.79.135.133
212.71.238.216
80.85.84.168
178.79.168.123
139.162.249.83
213.52.129.114
213.52.129.87
213.52.129.94
139.162.206.50
139.162.209.125
139.162.209.101
85.159.208.15
178.79.188.46
139.162.196.182
85.159.208.197
151.236.220.252
176.58.123.12
139.162.207.246

Will the test overload my server?

Question 13

Will the test overload my server?

Accepted Answer

These are the testing details - which can also be used for the Amazon AWS Pentest Request Form: Peak bandwidth: 0.5 Gbps Peak requests per second: 50 RPS Peak Queries for DNS Zone Walking: N/A

Frequently Asked Questions

Data Security

Creating an account

Payment

Scanning