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Will I be automatically charged for the monthly subscription after 7 days of paid trial?

Yes. If you do not cancel within the seven days, we begin charging you the automatic monthly subscription.

A countdown timer on the Pentest-Tools.com interface reminds you of the number of days left in your trial. We also send reminder email messages a few days before the next renewal date.

Can I switch between plans or cancel my subscription anytime later?

Yes, you can change your plan (downgrade / upgrade) at any time, or cancel your subscription at any moment. Upgrade and downgrades are prorated.

If you upgrade during the trial period, the trial cost will not be refunded or deducted from your subscription cost.

Are there any contracts or hidden charges?

No contracts, no hidden charges. There is no long-term commitment and you can cancel your subscription at any time.

Please note that our payment provider, FastSpring, may apply taxes to the final fee depending on your country. For more info on handling sale taxes for your country, consult this URL:
https://community.fastspring.com/s/article/About-VAT-and-Sales-Tax

What is your refund policy?

The trial fee is not refundable. Please see our refund policy.

In case you did not have a trial, there is a 10 day money-back guarantee since your first payment. However, if you decide to continue using the subscription, no further refunds will be granted.

What is a target?

A target is a system that you scan using our tools. We count as targets only the hostname or IP address of the scanned system (also called 'base target'). You can scan as many URLs as you want belonging to the same base target (ex. same hostname) and it will count as a single target.

We also support IP ranges as input for our scanners but they will be expanded into separate targets. For instance, scanning the IP range 8.8.8.1-100 will create 100 distinct targets.

What if I have more targets than allowed by my plan?

You have the option to delete some of your targets (including their scan results) and add new ones instead. Or you can upgrade to a bigger plan which allows you to add more targets and keep your scan history.

Is there a limit on the number of scans I can do?

No. You can run as many scans as you want against your defined targets. However, if you want to perform multiple scans in parallel, you may want a bigger plan which allows you to scan faster.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies. We also accept payment through PayPal and Amazon, as well as checks, money orders, and wire transfers.

All payments are processed via FastSpring, which is under contract with PentestTools SRL to process orders and collect payments worldwide.