Customer Success Engineer

  • | Full-time
  • | Bucharest, Romania
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Job description

We are looking for a Customer Success Engineer to join our team in Bucharest. Your mission will be to serve as the customers’ trusted technical advisor and to make sure our customers get the most out of our service.


You will work directly with a wide range of international customers, you'll be exposed to various technical scenarios and you will act as an interface between our development team and our customers

Responsibilities

  • Provide technical advisory and support for the issues raised by our customers

  • Perform onboarding and product training to customers, ongoing technical guidance

  • Communicate constantly with our customers in order to overcome their technical issues and ensure they get the best of our platform

  • Gather customer insights and understand product challenges, shortcomings, and missing features that are retention risks

  • Ensure that client issues are properly resolved in coordination with Development and other internal teams

  • Gain and maintain an expert knowledge of Pentest-Tools.com platform and services

  • Gather customer insights and understand product challenges, shortcomings, and missing features that are retention risks

Experience requirements

  • Previous work experience in a role of Customer Success Engineer, Security Consultant, Technical Support or Pre-sales Engineer

  • Practical understanding of networking concepts and troubleshooting

  • Practical understanding of web application architecture

  • Practical understanding of IT Security concepts

  • Strong social, presentation, and interpersonal skills, both verbal and written (English and Romanian)

  • Attention to detail and willingness to 'go the extra mile' to fix a problem

  • Working experience with corporate IT environments is a plus

  • Gain and maintain an expert knowledge of Pentest-Tools.com platform and services

We have won

  • Product of the Year Award at ANIS Gala

    2021

  • Best Innovation Award at How to Web

    2018

  • Grand Prize at Innovation Labs

    2017

Achievements

  • More than 1 million users last year

  • Clients from 45 countries around the Globe

  • Countless security vulnerabilities found

  • We were Gold Sponsors at Black Hat Europe 2020

Join us

Please send your CV at contact@pentest-tools.com with your CV attached and we will get back to you as soon as possible.
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