Customer Success Engineer

We are looking for a Customer Success Engineer to join our team in Bucharest. Your mission will be to serve as the customers’ trusted technical advisor and to make sure our customers get the most out of our service.

You will work directly with a wide range of international customers, you'll be exposed to various technical scenarios and you will act as an interface between our development team and our customers

• Provide technical advisory and support for the issues raised by our customers

• Perform onboarding and product training to customers, ongoing technical guidance

• Communicate constantly with our customers in order to overcome their technical issues and ensure they get the best of our platform

• Gather customer insights and understand product challenges, shortcomings, and missing features that are retention risks

• Ensure that client issues are properly resolved in coordination with Development and other internal teams

• Gain and maintain an expert knowledge of Pentest-Tools.com platform and services

• Gather customer insights and understand product challenges, shortcomings, and missing features that are retention risks

• Previous work experience in a role of Customer Success Engineer, Security Consultant, Technical Support or Pre-sales Engineer

• Practical understanding of networking concepts and troubleshooting

• Practical understanding of web application architecture

• Practical understanding of IT Security concepts

• Strong social, presentation, and interpersonal skills, both verbal and written (English and Romanian)

• Attention to detail and willingness to 'go the extra mile' to fix a problem

• Working experience with corporate IT environments is a plus

• Gain and maintain an expert knowledge of Pentest-Tools.com platform and services